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Frequently AskedQuestions
Can I pay for in parts?
For orders over $300, we can accept installment payments. The maximum installment period can be negotiated and is generally no more than 6 months. Specific installment options can be further communicated with our sales team at the time of order placement, and specific installment options can be negotiated based on your needs.
Does AERDU ship to Europe outside United Kingdom?
Yes, we can provide door - to - door shipping services worldwide through our reliable logistics partners.
How do I file a complaint about poor product performance?
You can submit a complaint through our official website's "Customer Feedback" section or contact our after-sales team via email/phone. We will investigate within 48 hours and provide a response.
Email:info@aerdu.com
What is the approximate number of charges for the product?
Our lithium batteries can be recharged 500 - 1000 times under normal conditions. The exact number of charge cycles may vary depending on the usage environment, charging method and other factors, but our products are designed with long life and durability in mind
Is there a risk of overcharging the battery?
Our batteries feature built-in intelligent protection boards that automatically stop charging when full, eliminating overcharge risks.